Uber Eats Drivers’ Secrets: Inside The World Of Food Delivery Drivers And The Multi-Billion Dollar Industry
Chances are you've ordered food from DoorDash, Grubhub, Postmates or Uber Eats at least once. The technology companies behind these food delivery apps have been in existence for fewer than ten years, but they're making a big impact on the way we eat.
Forbes estimates that food delivery sales are expected to increase by more than 20% by 2030. Delivery drivers have a huge role in America's new habit. Here's what they had to say about one of the fastest-growing services of 2020 and some lesser-known info customers should know.
Drivers Can't Stand When Restaurants Make Them Wait
Have you ever gone to a restaurant to pick up your take-out order at the time provided, but end up waiting 5-10 minutes for it to be ready? That's exactly what delivery drivers have to deal with on a daily basis.
Drivers admit that they are often frustrated at the waiting times at restaurants. Waiting ten minutes at a pick-up will end up killing their overall hourly earnings. And unlike Uber rides, delivery drivers aren't paid for their time -- just the orders completed.
Experienced Drivers Have Their Strategies
Since driving for a food delivery service doesn't pay drivers for the length of the ride, as Uber and Lyft do, every minute counts for making money. Experienced delivery drivers maximize their income by starting their hour close by popular restaurants.
Peak hours also see a higher volume of orders, offering more opportunities to claim deliveries. Lunch is generally from 11 a.m. until 2 p.m. while the dinner rush is from 5 p.m. until as late as 9 p.m.
Delivery Is A Good Option If Your Car Isn't Up To Par
While some drivers wouldn't mind picking up passengers instead of chow mein, they choose Uber Eats because they think it's a better fit for the car they drive. If a driver's car is rundown or dirty, it hurts their chances of getting a good rating on Uber, Lyft, or other ridesharing apps. But that's not a concern with food delivery.
While a customer and her friends might not appreciate a junky Honda hatchback driving them to brunch, burgers and fries won't complain. However, Uber Eats requires a driver's vehicle to be newer than 1998.
Many Uber Eats Drivers Drove People First
Drivers who are already registered and approved as an Uber driver can easily sign-up to be a driver for Uber Eats. Those who already drive for Uber can simply open up their Uber driving app and turn on delivery notifications.
Enabling the "Yes! I want to do delivery!" button is all Uber drivers need to do to get started. If rides are slow, many drivers take this delivery option to maintain their Uber income.
1 In 4 Drivers Admitted To Tasting Customers' Food
It takes a lot of willpower not to reach for a couple of fries on the drive home if it's your own food, but what about a meal you just picked up for a customer?
Food delivery drivers have admitted to giving in to the sweet aroma of your order, sampling a piece before delivering the food to your door. US Foods conducted a survey, asking 500 drivers if they've ever eaten customers' food -- 25% said they had!
Customers Order A Lot Of Junk Food Through The Apps
Food delivery apps have become increasingly popular. The convenience of having food delivered to your door without so much as talking to another person is undeniable. One thing the app doesn't do, however, is to encourage healthy eating. As it turns out, Americans are mostly ordering unhealthy food.
The most popular dish that U.S. customers order from Uber Eats is french fries. Also on that list is mozzarella sticks, chicken wings, cheese pizza, onion rings, and a cheeseburger.
Drivers Wish Customers Considered The Weather
Drivers wish that customers would be more understanding of how the temperature could affect the quality of their order. Although drivers use insulated food delivery bags to transport hot and cold foods, it doesn't mean your order will be of the same quality as you'd get dining in.
Customers crave frozen yogurt on a hot day and want to warm up with soup in the winter, but travel time and air temperature might not make the meal as magical as you hoped, and your driver hopes you manage your expectations.
There's Added Wear And Tear On Your Vehicle
Drivers can track their earnings on the app, but there are some hidden costs of the job that might not be as obvious. Driving around town steadily wears down a car's tires, brakes, and fluids -- not to mention the gas!
Car Bibles recommends that delivery drivers use a hybrid car or a smaller economy car while slinging orders. Using the wrong vehicle for deliveries can cost drivers a lot in the long-run, lowering their revenue from the gig.
The Service Isn't Without Controversy
Drivers who sign on to deliver food quickly realize that not everyone is happy about the apps. Small businesses are shocked at the hefty commission (roughly 17% according to NPR) that the technology companies are charging the businesses on every order.
Restaurants already miss out on more revenue when customers decide to take out rather than eat in, but business owners aren't happy with the extensive costs that the technology companies charge for working with them.
The "Hustle" Mentality Is Real
Trying to keep their hourly earnings up, delivery drivers admit that consistently completing their daily order goals can be difficult. Working with both the restaurants and the customers, with no direct customer service to contact for help, drivers are basically doing business on their own.
Getting held up in traffic can lose drivers money, and not finding easy parking can lead to a customer's food being cold, amounting to a smaller tip. Adopting a hustle mindset can help motivate drivers to stay on task and achieve their goals.
Drivers' Cars Have That Special Scent
A downside of working as a delivery driver is the smell-- consider how many varieties of food are picked up and transported each day. Sure, the more orders, the more money, but by the end of a shift you could have the lingering smells of food from four different cultures settling into your polyester car seats.
Properly sealing the food in the insulated bags helps, but drivers admit that it can be embarrassing picking up a date after work with your car smelling like a pile of cheeseburgers.
Drivers Hope Customers Consider A Decent Tip
Food delivery isn't always easy, and oftentimes the delayed wait time is due to the restaurant, not the driver. One driver reported waiting so long at a restaurant for a customer's order that he nearly watched an entire game of soccer.
The drivers know that customers are being hit with fees, but still, they hope they will go the extra step to tip their delivery driver accordingly. The tips make all the difference, as 60 percent of Uber Eats drivers reported that a low tip, or even no tip, was the worst part of the job, according to a study by US Foods.
Driver And Restaurant Reviews Remain Anonymous
Uber Eats customers have the option of reviewing both the restaurant and their driver based on their experience. These remain anonymous, as Uber wants to encourage their customers to be totally honest.
Uber Eats has a better reputation than its competitors for taking the reviews into account. Customers can expect a service comparable to Uber rides. The driver's star rating is based on the average of 500 reviews and can be a contributing factor as to whether or not Uber allows them to keep driving for them.
It's Not The Best Way To Support Your Favorite Spot
When you place an order to your favorite restaurant through an app such as DoorDash or Uber Eats, you are giving them business. However, if you want to support them in the best way possible, you might want to consider picking up the take out order yourself instead.
Many restaurants have reported that the delivery service both helps and hurts their business, as the fees are high. Many elect to use the service anyway, to keep up with the competition.
